Refund Policy

Right of withdrawal

A consumer can cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:

  • The product has not been used, it is not a product that cannot be returned for hygienic reasons.
  • The seal is still intact.

The reflection period of 14 days as referred to in paragraph 1 starts: on the day after the consumer has received the last product or part. The consumer can make his appeal to the right of withdrawal known via, if desired using the contact form that can be completed via the Oryza Rosa website,

The consumer is obliged to return the product to Oryza Rosa within 14 days after communicating his right of withdrawal, failing which his right of withdrawal will lapse. Reimbursement of return costs If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the entire order will be borne by the consumer.